Safe Shopping Guarantee Information
In our commitment to provide our customers with a safe and transparent online shopping experience, we have implemented a Safe Shopping Guarantee . This guarantee ensures that all payments made on our site are protected, offering peace of mind to our buyers throughout the entire purchasing process. In addition, we have adopted a system that protects consumers and ensures that payment to the seller occurs only when the goods have been shipped.
1. Payment Security
We use PayPal and Stripe as our trusted payment gateways to ensure the security and safety of all transactions on our e-commerce site. Both PayPal and Stripe utilize advanced encryption technologies to protect your sensitive information, including SSL (Secure Socket Layer) and PCI-DSS (Payment Card Industry Data Security Standard) compliance. These measures help safeguard your data from unauthorized access and fraud. PayPal offers Buyer Protection, which covers eligible transactions against unauthorized payments, and Stripe uses machine learning models to detect and prevent fraudulent activities. For more details on the security features and fraud protection provided by PayPal and Stripe, you can visit their respective websites: PayPal Security and Stripe Security.
Every purchase you make on our site is protected by advanced security measures, and transactions are constantly monitored to ensure a safe payment environment.
2. Payment credited to the seller only when the goods have been shipped
To ensure maximum transparency and protection, we do not credit the payment to the seller until the goods have been shipped . This means that our system tracks the shipment of the order, and only when the goods leave the warehouse and are entrusted to the courier, the payment is transferred to the seller.
In this way, we ensure that our customers receive the purchased product before the seller receives the payment, reducing the risks associated with any disservices or problems with the shipment. In addition, the system allows to constantly monitor the status of the order, offering an additional level of security for the buyer.
3. What to do if you have problems with your order
In case the order is not shipped within the expected time, the customer can contact our customer service for assistance. In addition, our system provides the possibility of solving any problems quickly, ensuring complete protection for the buyer.
4. Refund and Return Policies
In case the product received does not meet your expectations, our site provides a return policy in compliance with consumer protection regulations. You can request a refund or return of the product in accordance with our Return and Refund Policy , which protects your rights as a consumer.
5. Safe Purchase Guarantee Policy
Our Safe Purchase Guarantee is designed to provide you with a worry-free shopping experience, with continuous protection at every stage of your purchase. We are committed to ensuring the security of your information, protecting your rights as a consumer, and ensuring that every transaction you make online on our platform accessible via https://www.palmares.store will be 100% secure.
Under Directive 2007/64/EC (Payment Services Directive) and its subsequent updates, your liability for unauthorized payment card transactions is limited. In the event of fraudulent transactions made with your credit card, your bank cannot hold you liable for more than €50. If your bank holds you responsible for part of this amount, we will cover the entire liability for you, up to €50 (the maximum you can be held responsible for).
PALMARÈS Store will cover this liability only if the unauthorized use of your credit card occurred through no fault of your own during purchases made using the palmares.store platform hosted on Shopify's secure server.
In case of unauthorized use of your credit card, you must inform your credit card provider according to its reporting rules and procedures.
If you have any questions about this, our customer support is always available to assist you.